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Email Retrieval
Question asked by John Marx - 8/13/2024 at 3:01 PM
Answered
I setup 4 accounts for email retrieval. None of them are working. What settings do I need to make this work? Prior to the BIG update (Linux update) everything was working fine (e.g., 7/23). Since then it has not worked and the customer just called. I recreated every one and they still are not working. 

Was this functionality removed?
Is there a setting I don't have set?

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Kyle Kerst Replied
Employee Post
What type of retrieval are you using? Is this an IMAP/POP based sync or are you using one of the heftier sync protocols? Does the issue affect all users or only some? To start I'd increase the retrieval logging detail levels for whichever protocol you're using, then test retrieval into a new separate test account so you can isolate it in the logs. It could be a variety of things but those logs should get you going in the right direction :-)
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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John Marx Replied
IMAP/POP3

POP3 is enabled as well. All validated.

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Jereming Chen Replied
Employee Post
Hello John,

Please go under: Manage > Troubleshooting > Options > Process Logging. 
Here you will find IMAP Retrieval and POP Retrieval. Please set these to Detailed and review the logs when SmarterMail attempts to retrieve next. Hope that helps!
Jereming Chen System/Network Administrator SmarterTools Inc. www.smartertools.com
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Tim Uzzanti Replied
Employee Post Marked As Answer
It is almost impossible to help you through the community as any indication of what is happening behind the scenes is in the logs. Please start a ticket so we can help you out.  
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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John Marx Replied
Thanks, ticket submitted. 

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