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Missing notifications of new items (smartermail 8923)
Problem reported by Schroeder Robert - 7/29/2024 at 4:53 AM
Submitted

Since upgrade from 8923 to 8972 I have no more in the webmail (firefox & edge explorer / http & https) the new item notifications nor the new item number on Inbox. I had a long time this "issue" on older versions also with the SPAM folder now it looks that all are impacted.
1
Jeffrey Werner Replied
7/29/2024 at 10:12 AM
Employee Post
Hello! I haven't been able to recreate this locally in our testing environment, could you create a support ticket with us?
Jeffrey Werner Software Developer SmarterTools Inc. www.smartertools.com
0
Schroeder Robert Replied
7/30/2024 at 2:11 AM
Hi Jeffrey , I have the free version so I suppose no possibility to open a support ticket
again with a fresh restarted system I get following :
- no notifications of new mails
And after a page refresh they appeared. This looks not be navigator based nor PC based as the same is shown on different navigators and on different PCs with different Internet connections
0
Ray Burd Replied
8/21/2024 at 11:31 AM
Employee Post
Hello, could I have you try to update to the latest version and see if you're still not receiving notifications?
Ray Burd System/Network Administrator SmarterTools Inc. www.smartertools.com
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