Emails from whitelisted IPs get virus quarantined

I have a customer using a third-party spam filter system. I have whitelisted the system, but SM still traps emails from American Express and a couple of banks in the virus quarantine. I am getting complaints about this and I would like to know what else I need to do.

Zach Sylvester Replied

7/24/2024 at 7:12 AM

Employee Post

Hello,

Sorry to hear you're having issues. The whitelist is not intended to bypass antivirus scanning. This article may help you though.
https://portal.smartertools.com/kb/a3600/reducing-clamav-false-positives.aspx

Let me know if this helps!

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Tony Scholz Replied

7/24/2024 at 9:29 AM

Employee Post

Hello,

To add to what Zach shared above. SmarterMail has no options to whitelist or skip any AntiVirus scans. To do this you will need to work with the AntiVirus itself.

ClamD
Windows Defender
etc...

The Link Zach posted is for CalmD. For Windows Defender you could use this link ( https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26 ) to add an exclusion. If you feel that they are false positives ( or false negatives ) you can get them reported to the respective company.

For Windows Defender you could use this

https://www.microsoft.com/en-us/wdsi/filesubmission

For ClamD

https://sanesecurity.com/support/false-positives/

Hope this helps.

~Tony

Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

Todd R Replied

7/24/2024 at 10:35 AM

I had the same problem and just turned off "Scan Messages Without Attachments" under Settings -> Antivirus and that stopped all issues that you're describing.

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