Improved Email Trace Method
Idea shared by Tan - 6/14/2024 at 3:41 AM
Under Consideration
After many years of using SmarterMail and enjoying the improved UI experience, I believe it's time for sysadmins like us to have an enhanced email log search feature for easier email tracing.

I'm not suggesting we discard the current method—it works well and should be retained. However, I propose adding a table interface where we can input search parameters.

With this UI, we could easily take screenshots to show clients proof of email delivery or receipt by remote servers. It would also allow us to quickly identify reasons for email rejections, such as SPF failures, spam, or viruses.

I hope this achieves two objectives:
1. Backend admins can enjoy easier email tracing.
2. We can provide proof to clients, as non-IT users prefer to see data in a formatted table with colors:  Green - success delivery, Orange - Filtered, Red - Rejected/Error

6 Replies

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Amen, +100
I have asked that for about a million years.... nothing happens.
+1 and give domain admins access to view only their email transactions (turn on/off). We've got a ton of smart customers who can figure things out themselves.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
Tim Uzzanti Replied
Employee Post
We will work on something in the near future.  I would like to change how all our logging works.  More discussions on this in the future.

We're a couple weeks away from our upcoming release.  We have some new integrations and relationships to help customer use SmarterMail within their on private clouds or provide clouds to hosted customers.  Ton of stuff going on, allot of releases coming!
Tim Uzzanti CEO SmarterTools Inc. (877) 357-6278 www.smartertools.com
Thanks all and Tim!

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