Hello Curtis

So RoundCube is nothing more than a webmail that comes with Plesk, for example. In the vast majority of cases, it is based on a normal IMAP4 server.

I therefore recommend that you make an import via IMAP4 in SmarterMail for the domain.

All directories are retrieved with an IMAP4 import. This includes received and deleted items. By contact information do you mean address book entries? This is not normally included with IMAP4.

In this example, as you describe it, I can't imagine that the customer has any contact persons in the form of address book entries on the server.

It is possible that he has saved the contacts locally in Outlook, for example. They can simply export these from Outlook and then import them into SmarterMail Webmail in the Contacts tab. This is very easy with just a few clicks.

Thanks !

We actually use plesk too.  Interesting,.

So, IMAP4 would retrieve received and deleted. what about Sent items too ?  and any additional nested sub folders they created ?

We have to move about 30 email accounts and I don't think any of the staff uses outlook at all. Its all webmail as far as I know, but I need to confirm that.

THANKS !

yes all folders