email search problem
Problem reported by freddy gilavert - 5/29/2024 at 2:40 AM
Hello everyone.
I'm having a slight problem in my mailbox.
For several days, the search and advanced search function to find an email no longer works.
I tried on another browser, I cleared the cache and history, but nothing works.
Do you have any advice?
Thank you in advance for your future responses.

3 Replies

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Kyle Kerst Replied
Employee Post
It sounds like your mailbox index might be out of sorts. You could try going into Domain Settings>Accounts, highlighting your account, then clicking ...>Reindex to see if that resolves the issue but you'll want to give it some time to finish reindexing the mailbox contents before you retest. If you're not currently on the latest public release this might be worth a try as well. If that doesn't work you might want to get a ticket created with us so we can help investigate. 
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
freddy gilavert Replied
Good morning,
Thank you for the response, even if I can't find how to do this.
am I in the right window?

Freddy, You are in the settings. You have to go into "domain settings" 
Is the account you are in a domain admin ?
Here is what you do.

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

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