1
browser can not log into webmail
Problem reported by k - 5/8/2024 at 7:22 PM
Submitted
issue: Email Address will be remove after focus move away, and shows "This field is required"
other browsers can login webmail without change anything.

just like KB a3419 shows

tried linux and windows version of brave browser,  turn off "spell check" did not worked.

smartermail is latest build 8888 free , windows server 2022 std.
browser Version 1.65.126 Chromium: 124.0.6367.118 (Official Build) (64-bit)

thanks.

8 Replies

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k Replied
further tests
today setup a server with trial license key, domain jioned.
1. brave browser can login , when it's install/open in the same vm of smartermail. (browser profile is copied from #2, spell check is on by default)
2. other browsers did not work like before. (tried domain name access)
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Kyle Kerst Replied
Employee Post
I did some quick tests on this in our current public release and current beta build but was not able to reproduce here. You might try fully flushing the browser's caches to see if this helps. Lastly, are you accessing the web interface over HTTPS?
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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k Replied
found the reason: sm webmail login form has problem with bitwarden extension.
when bitwarden disabled, everyting is fine. when it's enabled, the id/pass can ONLY be fill by bitwarden, can not manually input. (http/https is the same, and tested in mail.smartermail.com )
I've use bitwarden extension for years, this problem have never happen to me until now.

thank you.
0
Kyle Kerst Replied
Employee Post
Good find! You might be able to report that to the BitWarden team to have them implement a fix for it :-)
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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Blake Blossom Replied
So, were you able to sort out this issue? I'm planning to use it on my kuwait civil id status website as well.
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k Replied
to Blake, to avoid this issue, just put smartermail id/pass into bitwarden and use bitwarden to fill in, that will not be clear out. if no bitwarden enabled, nothing to worry about.
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Blake Blossom Replied
Thank you kt, the problem of has been solved.

Regards
0
Kyle Kerst Replied
Employee Post
We did implement a fix for this in our latest, so it should be resolved for others now as well.
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

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