Smartermail 8874 - Help Emails disappears !
Problem reported by luca seveso - 4/30/2024 at 12:46 PM
Hi at all
today our users saw emails arriving that subsequently disappeared! searching through the indexing logs I found this: [2024.04.30] 00:00:12.643 [xxxxATmail] Error during indexing, invalidating index (type: MailService.SearchIndex.Indexing.Indexables.IndexableContact): System.IO.IOException: Spazio su disco insufficiente. : 'f:\SmarterMail\Domains\xxxx.it\Users\xxxxx\IndexV2\_3pq6.fdt'

I increased the disk space, the problem was solved but the lost emails did not appear.

Is it possible to recover missing emails? as?

Thanks a lot!!!

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Kyle Kerst Replied
Employee Post
Hi Luca, unfortunately if the emails failed being written to disk due to space they may be lost at this point. Do you have an incoming gateway of any kind that might be capable of resending them perhaps? Alternatively you might also find them in your Message Archive if you have this functionality enabled for that domain. Those EMLs are usually kept in C:\SmarterMail\Archive if enabled. I hope that helps!
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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