Merging Tickets Not Displaying Selection to Choose Primary
Problem reported by Jim Rosemary - 4/24/2024 at 5:26 PM
Submitted
We can select two or more tickets, then in the "Action" menu select "Merge".  The "Merge Tickets" pop-up appears and contains the instruction, "Select the ticket to be the primary:".  However, there is no list of tickets displayed in the pop-up, and it will not allow selection from the main ticket list/pane.  

Am I doing something wrong or is this a bug?
Jim Rosemary
New Tech Web, Inc.
Kyle Kerst Replied
Employee Post
Hello Jim! I think we'll need to take a closer look at this so I'm going to get a ticket started for you now.
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
Tony Scholz Replied
Employee Post
Hello Jim, 

When you are doing this how are you doing it. For example. Here I am selecting three tickets, right-clicking and selecting merge


Then I get the popup with the ticket option 


Are these the steps that you are following?
Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

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