Virus falsepositive mailservice.exe ??
Question asked by Brian Bjerring-Jensen - 4/23/2024 at 12:11 AM
How would you interpret this??

3 Replies

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Sébastien Riccio Replied
Strange, which version of SM trigger this and which antivirus ?
I sent mailservice.exe from latest build to virustotal, but no matches.

Sébastien Riccio System & Network Admin https://swisscenter.com
Defender and latest build 8874
Kyle Kerst Replied
Employee Post
Likely Defender has not been properly excluded from our directories/paths/executables and is triggering on an EML as it transitions through SmarterMail. To correct this you'll want to: 

2. Make sure Defender scanning IS enabled in Settings>Antivirus within SmarterMail.

This ensures Defender is handed the EML properly instead of seizing on MailService.exe itself, since we will have passed the message over to Defender normally. 
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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