Virus falsepositive mailservice.exe ??

Sébastien Riccio Replied

4/23/2024 at 5:59 AM

Strange, which version of SM trigger this and which antivirus ?

I sent mailservice.exe from latest build to virustotal, but no matches.

Sébastien Riccio System & Network Admin https://swisscenter.com

Brian Bjerring-Jensen Replied

4/23/2024 at 6:59 AM

Defender and latest build 8874

Kyle Kerst Replied

4/23/2024 at 8:43 AM

Employee Post

Likely Defender has not been properly excluded from our directories/paths/executables and is triggering on an EML as it transitions through SmarterMail. To correct this you'll want to:

1. Implement our exclusions per: https://portal.smartertools.com/kb/a3249/microsoft-defender-antivirus-and-virus-scanner-exceptions.aspx

2. Make sure Defender scanning IS enabled in Settings>Antivirus within SmarterMail.

This ensures Defender is handed the EML properly instead of seizing on MailService.exe itself, since we will have passed the message over to Defender normally.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

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