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Message corruption (probably) after EWS read
Problem reported by Comcentrica - 4/9/2024 at 9:49 AM
Submitted
Hello,
on a SM 8836 I'm experiencing this issue: a message is received by 2 different recipients in the same domain. One of them syncs in Outlook desktop through MAPI, the other in Apple Mail through EWS.
The former can read correctly the message in both Outlook and WebMail, the latter displays a blank message in Apple Mail and an item with no sender ("From Unknown User"), no Subject and no Body ("[This message has no HTML content]") in WebMail.
This is happening with several messages coming from the same sender.

Any thought?

Thanks

5 Replies

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0
Kyle Kerst Replied
Employee Post
Hello! We did introduce some fixes for some issues that might be related to the behavior you're seeing so I recommend trying an upgrade after getting a full backup of the environment beforehand. If that doesn't help please let me know and I can get a ticket started so we can look into this further.
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
1
Comcentrica Replied
Hello Kyle,
thank you for your reply.
I've upgraded to build 8860. I'll let you know as soon as a message from the affected sender arrives.

Ale
0
Kyle Kerst Replied
Employee Post
You're very welcome, happy to help out. Sounds good! 
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
0
Comcentrica Replied
Hello Kyle,
a new message just arrived, and the issue still persists (Ok in Outlook/MAPI - Corrupted in Apple mail/EWS).

Thank you
0
Kyle Kerst Replied
Employee Post
Hello! That is unfortunate, but gets one of our checks out of the way. You have active maintenance and support, so I'm going to get a ticket started so we can check this out for you. Thank you!
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

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