Content Filter - Not showing New email
Problem reported by Cris Mead - 3/11/2024 at 8:29 AM
Being Fixed
Hello I recently updated from Build 8798 to 8825 and we are experiencing a problem company wide with User level content filters that move new emails from the inbox into a folder within the inbox. That is the little number beside the folder that says '1' when you have a new unread email in there is not appearing.

if you refresh the webpage, the numbers pop up like they should.

Folders in the root appear to be working fine.

...Also I just noticed, a test content filter I made is set to move new email to folder "inbox/test", and in lieu of moving it to the proper folder,  it creates a folder in root named "inboxtest" - like there is a problem with the "/" character not being registered (escaping characters missing?)

As I just noticed this i'm looking through my company to see if this is the problem with the first part I explained

3 Replies

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Kay Collins Replied
I also have the same problem. Did you find the solution?
Cris Mead Replied
Nothing yet
Employee Replied
Employee Post
Hi all,

We are aware of this issue with content filters and subfolders, and we are working on a resolution. This should be resolved in our next update, but I'll keep you posted on its progress.

Kind regards,

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