The problem with webmail login after upgrade SmarterMail

Question asked by Eleazar Schmeler - 2/20/2024 at 8:41 PM

Unanswered

I have a problem with webmail login after upgrading to the latest version of SmarterMail. Sometimes, when I try to log in, I get a message saying "Invalid username or password", even though I am sure I entered them correctly. However, when I check the SmarterMail logs, I see that the login was successful and there are no errors. This is very confusing and frustrating. I have to restart the SmarterMail service to fix the issue, but it happens again after a while. Is this a bug or a configuration issue? How can I solve this problem?

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Stefano Replied

2/21/2024 at 2:01 AM

Hello Eleazar, I've noticed this if the user has saved the password in the browser.

I've simply solved with checking / uncheking REMEMBER ME just at the first login.

Kyle Kerst Replied

2/21/2024 at 3:39 PM

Employee Post

Do your users leverage LDAP/Active Directory for authentication? If so, you may need to reestablish the link to your domain via LDAP binding string to ensure it has accurate domain details.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Patrick Jeski Replied

2/22/2024 at 3:39 PM

I get this when logging in as a system admin and checking “remember me” works.

Ricardo Valdiviezo Replied

2/24/2024 at 4:47 AM

There is a problem with security headers

i.e. Refused to apply style from .../interface/github-markdown-css because its MIME type ('') is not a supported stylesheet MIME type, and strict MIME checking is enabled.

Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self'". Either the 'unsafe-inline' keyword, a hash ('sha256-M78VT8fucdU2Ju/3K8brC6/BP2zye3vadSyDx0byEhc='), or a nonce ('nonce-...') is required to enable inline execution.

and so on

Eleazar Schmeler Replied

2/28/2024 at 9:00 AM

I got it. Maybe I need to change auto-login for next time.

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