"Move to Junk" and spam reporting/training
Idea shared by Sébastien Riccio - 1/18/2024 at 6:24 PM

I'm currently preparing a script that will handle the mails reported as Spam through the "Move to Junk" button in the webmail.

Basically the script submits the EML for learning on our incoming gateways and also submit it to for feedback loop processing through Abusix (https://abusix.com/step-by-step-guide-of-feedback-loops-for-email-receivers/).

I think, IMHO, that the label of the button is a bit misleading as users might think it only moves the mail to the Junk folder.
To confirm this, I've enabled the "Send user to training folder" for a few days, to see what our users are "Moving to Junk".
While there are some real spams that get through our incoming gateways filters, most are legit mailing lists they've subscribed but they just don't want bother to read. Maybe because the topic is not of their interest.

Reporting these kind of mails will probably generate a lot of unjustified spam reports.

Maybe renaming the button to something like "This is spam" or "Declare as spam", but something that would not let the user think that it is only a quick way to get rid of a message from the inbox.

Does it makes sense to you ?

Kind regards.
Sébastien Riccio
System & Network Admin

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