How to know if mails disappear from someone's inbox or they were only downloaded?
Question asked by Jorge EG - 12/3/2014 at 1:28 PM
Answered
One of our clients complains that he had 300 mails in his inbox and hours later, all were gone! disappeared!
 
This has never happened before and we explained that there could only be two ways in which they could disappear.
1. If they download them to a computer
2. If they were deleted from the server by someone manuallly.
 
But how to prove that they did not disappear by a server error? Is there a log in which we could know if they were downloaded or deleted manually?
 
Thanks in advance.

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Employee Replied
Employee Post Marked As Answer
Good afternoon Jorge,
 
You are correct. There are a few circumstances that email will be removed. We do observe similar situations where emails are pulled off of a server via POP or the use of a mobile device.  You can certainly open the POP logs within SmarterMail and see if there is any details on the account in question.
 
Log into the Web interface as the System Administrator. Click on the wrench icon. Choose View logs. Select POP for the type and the surrounding dates or user account for the search field.  You should see whether or not the account has POP enabled and if there are any DEL commands issued.
 
Another possible scenario is that the user or domain is configured to auto-clean a folder or their inbox.  Please confirm if there is any policies or rules configured.
 
 
Thank You.
 
 
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Jorge EG Replied
Thanks Joseph!
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Jorge EG Replied
Joseph, I could not find any POP logs where they accessed the account and we dont have any autoclean for that folder. So what would be another option to know if that was a server error?
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Duarte Replied
And if the messages have been deleted via WebMail, is there a log that records the actions carried out via webmail?
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Robert Emmett Replied
Employee Post
Duarte, there is currently no logging for WebMail user actions. It would be a feature request. If you would like to see it added as a feature, please start a new idea thread.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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