2
XMPP
Problem reported by Sabatino - 9/20/2023 at 6:46 AM
Submitted
Updating from version 8451 to 8657 cleared all chat history. Even via webmail the dates are there but all the contents are empty.

:-(
Sabatino Traini
      Chief Information Officer
Genial s.r.l. 
Martinsicuro - Italy

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Andrea Free Replied
Employee Post
Hi Sabatino,

I'm sorry to hear that you experienced this issue. Do you have a copy of your Build 8451 installation? If so, please submit a support ticket to the Support Department. We can take copies of the necessary files from before your installation and see if we're able to replicate and resolve this issue. We can attempt to find a resolution for your already-updated installation as well. 

Kind regards,

Andrea Free
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Sabatino Replied
yes I already have an active ticket with tony
Sabatino Traini
      Chief Information Officer
Genial s.r.l. 
Martinsicuro - Italy

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