Chrome phishing warning because of sender icon/avatar

We had multiple client report that they got the red chrome phishing warning because the browser tried to load the favicon from a senders domain. The mails where spam that was not detected and in the inbox.

Do others have the same problem?

It would be nice if this feature could be disabled or perhaps at least the favicon fallback.

Kyle Kerst Replied

8/31/2023 at 6:33 AM

Employee Post

Hello Reto! Do you mind PMing me the sender domain name so I can do some testing in-house? In the meantime, you can turn on the Hide email avatars in the message list toggle in Settings>Account at the very least and this should help. Thanks Reto!

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Reto Replied

8/31/2023 at 6:58 AM

DM sent. Yes the option helps, at least the users can login without the red screen until they click on the message itself.

Kyle Kerst Replied

8/31/2023 at 7:21 AM

Employee Post

Thanks Reto! Just following up here as well in case anyone else is seeing this. I was able to reproduce the problem in-house so I'm going to get a task escalated up to development to review further now.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

3 Replies

Reply to Thread

Related Knowledge Base Articles

3 Replies

Reply to Thread

Tags

Related Knowledge Base Articles