Yes, you can authetnicate against Active Directory with SmarterTrack.
External Providers are to authenticate against whatever platform you want and/or ask any questions from your users and store that data within custom fields for the user and / or tickets etc.
For example, some companies use it to verify serial numbers of products and don't allow customers to submit anything unless it matches a valid product / serial number etc.
Tim Uzzanti
CEO
SmarterTools Inc.
www.smartertools.com