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SM 8552 - ISSUE with MAPI LOG: after update from 8451 to 8552 we see several GB daily of logs (see this post body fort details)
Problem reported by Gabriele Maoret - SERSIS - 6/8/2023 at 2:21 AM
Submitted
After upgrading directly from 8451 to 8552 we noticed a problem appearing in the MAPI LOGs: millions of exceptions are logged every day (and therefore the daily MAPI.LOG file occupies several GB...), similar to the ones shown below :


08:46:21.350 [{8506F445-57BB-4B68-A8EC-7AED5DC7D62E}:16] Email Property Error: PidTagInstanceKey
Exception: System.InvalidOperationException: L'oggetto nullable deve avere un valore.
   in System.ThrowHelper.ThrowInvalidOperationException(ExceptionResource resource)
   in MailService.Protocols.Properties.RecipientProperties.GetRecipientProperties(String itemType, EmailAddress emailAddress, String recipientType, db_contact_readonly contactGroup, Nullable`1 index)
08:46:21.350 [{8506F445-57BB-4B68-A8EC-7AED5DC7D62E}:16] Email Property Error: PidTagInstanceKey
Exception: System.InvalidOperationException: L'oggetto nullable deve avere un valore.
   in System.ThrowHelper.ThrowInvalidOperationException(ExceptionResource resource)
   in MailService.Protocols.Properties.RecipientProperties.GetRecipientProperties(String itemType, EmailAddress emailAddress, String recipientType, db_contact_readonly contactGroup, Nullable`1 index)
08:46:21.350 [{8506F445-57BB-4B68-A8EC-7AED5DC7D62E}:16] Email Property Error: PidTagInstanceKey
Exception: System.InvalidOperationException: L'oggetto nullable deve avere un valore.
   in System.ThrowHelper.ThrowInvalidOperationException(ExceptionResource resource)
   in MailService.Protocols.Properties.RecipientProperties.GetRecipientProperties(String itemType, EmailAddress emailAddress, String recipientType, db_contact_readonly contactGroup, Nullable`1 index)
08:46:21.350 [{B95DC254-5722-4A23-B7FD-5C37DB594E61}:8] Email Property Error: PidTagInstanceKey
Exception: System.InvalidOperationException: L'oggetto nullable deve avere un valore.
   in System.ThrowHelper.ThrowInvalidOperationException(ExceptionResource resource)
   in MailService.Protocols.Properties.RecipientProperties.GetRecipientProperties(String itemType, EmailAddress emailAddress, String recipientType, db_contact_readonly contactGroup, Nullable`1 index)


We don't know what these exceptions are caused by, but we are sure that before (with the 8451) they weren't there because the LOGs prior to the update do not contain anything like this and are very small...

For your information, MAPI logs are set to "Exceptions Only".
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Gabriele Maoret - SERSIS Replied
For further information and investigation I tried to check another server that I used as a test against other previous versions: this type of Exception message seems to have appeared for the first time with version 8545.

With the previous versions I've tried (ie 8517, 8536 and 8538) this specific message practically never appears.

In previous versions 8517, 8536 and 8538, OTHER Exceptions messages (with different content) appeared, but in much smaller quantities.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Gabriele Maoret - SERSIS Replied
New build 8559 seems to have solved this issue...

Finger crossed again...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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