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Cyren service to be restored
Question asked by Bruce - 5/19/2023 at 12:16 AM
Unanswered
Cyren Anti-spam and antivirus services are going to be restored on the 22nd of May, according to their status page at the link below; 

https://status.cyren.com/incidents/zf2q3gqgnx3r

Will SmarterTools be keeping Cyren in SmarterMail once the service is restored?

17 Replies

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Reto Replied
And will Smartermail sign the new agreement with Data443 so the customers who paid for cyren can still use it for the licensed time?
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Sabatino Replied
I wonder if with the acquisition by data443 it can go back to being a renewable anti-spam system that can be used in the long term
Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
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Sabatino Replied
 data443 could greatly improve the effectiveness of cyren
Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
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Howell Dell Replied
According to an article on ISMG's website, bankinfosecurity.com, written by Michael Novinson on May 17, 2023;  "Data443's revenue plummeted in 2022 due to economic uncertainty and some products shifting from one-time license sales with annual maintenance contract renewals to time-based subscriptions, which resulted in fewer customers paying for subscriptions or renewals. Sales sank to $2.6 million, down 27.2% from $3.6 million the year prior, while net loss surged from $6.5 million in 2021 to $9.7 million in 2022."

Therefore, the sale of Cyren to Data443 may NOT be the solution that the community was hoping for. I would hope that SmarterTools leadership understand that we need additional options soonest.

I would also think that SmarterTools has a good bargaining position Data443 to negotiate a deal that lowers our costs or gets us a one-time discount on the next renewal.

In addition, I was not aware of this issue at all until I saw this thread and started doing my own research. I'm sure a lot more folks would be upset to learn that eMail filtering is not as good as could be.
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Stefano Replied
Sounds a bit funny to me 

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Hi Stefano! Can't read the screenshot... too small
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Sabatino Replied
Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
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Stefano Replied
@Sabatino I really hope so, it'd be so funny if it's not 
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Sébastien Riccio Replied
No it's not an issue with ESEt. There really was a malware on data443 website. The link to their FAQ about the acquisition redirected me to a p0rn site.

After a bit of analysis of the content of their site, it turns out they were using Elementor templating system on WorpdPress for their site and there was a known exploit on the version they were using.

I reported it to them and after a few hours the malware disappeared from their pages.



Of course this can happen to anybody, but well, It doesn't generate an high level of trust when it affects spam/virus/malware "specialists" own websites. "We'll protect you while we can't even protect ourselves..." feeling.

Kind regards.
Sébastien Riccio System & Network Admin https://swisscenter.com
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Stefano Replied
Thanks Sebastien, so ESET wasn't wrong 😅
Like you said, that doesn't sound great for a cybersecurity company. 
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Bruce Replied
Any update from SmaterTools if they will be continuing with Cyren in SmaterMail?
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Bruce Replied
Any update from SmarterTools if Cyren support will continue in SmarterMail? 

Our SmarterMail license is coming up for renewal soon, and there is no option to renew Cyren.
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Tim Uzzanti Replied
Employee Post
We are working with them on a verity of topics.  I had our first discussion with the new CEO a couple weeks ago and now working through a variety of paths with them.  More information shortly. 
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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Bruce Replied
Thanks, Tim, for your reply.
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Sabatino Replied
Sorry, I saw that you have reactivated the possibility of doing the trial
So can we reactivate the license? also on version 8451.

I saw that on the 8451 it lets me activate the trial and it works.

I will update in September, for me June to September is the maximum workload on the mail server

Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
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Bruce Replied
I had an email from SmarterTools support that Cyren is now available again with the latest build of SmaterMail, and I was able to renew our Cyren anti-spam license.
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Universal4 Replied
I also renewed the Cyren License today, but it still does not show as an inactive license.

Since I had had quite a few emails back and forth with Andrea over the last week or so, one email from her reminded me of the following.
please note that you will need to go to your SmarterMail Licensing settings to reactivate your SmarterMail installation and refresh your licensing limits. Then, be sure that Cyren is enabled in the Antispam settings
It worked fine and once doing so showed Cyren license was activated.

Reminder, go to antispam settings, then choose "spam checks" and make sure Cyren Premium Antispam is in the list.


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