1
How Long For Indexes?
Question asked by John Marx - 5/15/2023 at 7:06 AM
Unanswered
We had a user delete an email. I know; we're proud of them too! ;)

Seriously, how long does it take? That was the question. We deleted one over an hour ago, and it is not in the search. It had the exact single word (chamber) in the message body, subject, and from so it was perfectly staged on our side. I have gone into the deleted items, and I see the email we deleted as part of our test.

We'll keep trying every hour until it shows or doesn't, but curious how long it really should take so we can give an honest answer to the user.

I do know all indexing we've never changed in years, so it's whatever is the defaults for SmarterMail.    

5 Replies

Reply to Thread
0
Hi John!
Are you using webmail or MS Outlook (or something else)?
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
John Marx Replied
100% webmail. Now 24 hours later and the search still isn't showing "Chamber" even though it's visible and I can see it there. 

I can understand a complex query, but a single word really should work. Is "chamber" a filtered word? What are the filtered words that don't produce any results?
0
Kyle Kerst Replied
Employee Post
Hey John - something that might be happening here is that user's indexes could be getting locked by an antivirus or backup system that is seeing the indexes change and then running it's own routines. Do you have your antivirus excluded from our files, and does your backup solution leverage VSS (Volume Shadowcopy Services) in Windows?
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
John Marx Replied
Yes, antivirus, malware, etc. that allows exceptions always excludes everything SmarterTools. I will have the team re-check but know they have that on their monthly check list that there are no new exclusions (or ones removed).
0
Kyle Kerst Replied
Employee Post
Sounds good John, always worth double checking! Here is our list of exclusions along with some powershell commands for making sure they're excluded in Windows Defender:

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Reply to Thread