Blocked Emails doesn't really block them.

Problem reported by Barbara Renowden - 5/3/2023 at 12:14 PM

Resolved

I have a client that has started getting a lot of spam lately from various domains. Mostly they end up in junk; we are using the block sender. I set up a rule to delete emails from these various domains; however, they are not getting deleted, just moved to junk.

Below are my logs from today after putting in the delete rule yesterday. I removed my user info and the from address, but as you can see the rule didn't work. below is a copy of my rule, so not sure why it doesn't delete the email and instead delivers it to spam.

[2023.05.03] 10:46:17.830 [68051195] Delivery started for at 10:46:17 AM

[2023.05.03] 10:46:20.846 [68051195] Blocking sender for . Action: MoveToJunk

[2023.05.03] 10:46:23.862 [68051195] Added to SpamCheckQueue (0 queued; 1/50 processing)

[2023.05.03] 10:46:23.862 [68051195] [SpamCheckQueue] Begin Processing.

[2023.05.03] 10:46:23.862 [68051195] Blocked Sender Checks started.

[2023.05.03] 10:46:23.862 [68051195] Blocked Sender Checks completed.

[2023.05.03] 10:46:23.862 [68051195] Removed from SpamCheckQueue (0 queued or processing)

[2023.05.03] 10:46:26.862 [68051195] Added to LocalDeliveryQueue (0 queued; 1/50 processing)

[2023.05.03] 10:46:26.862 [68051195] [LocalDeliveryQueue] Begin Processing.

[2023.05.03] 10:46:26.862 [68051195] Blocking sender for . Action: MoveToJunk

[2023.05.03] 10:46:26.862 [68051195] Starting local delivery to

[2023.05.03] 10:46:26.862 [68051195] Process delivery status notification step from local recipient success. Recipient: [. ], Notify: [], Delivered: [True], Forwarded: [False], Deleted: False

[2023.05.03] 10:46:26.862 [68051195] Delivery for. to has completed (Delivered to Junk Email) Filter: None

[2023.05.03] 10:46:26.862 [68051195] End delivery to (MessageID: <. >)

[2023.05.03] 10:46:26.862 [68051195] Removed from LocalDeliveryQueue (0 queued or processing)

[2023.05.03] 10:46:29.877 [68051195] Removing Spool message: Killed: False, Failed: False, Finished: True

[2023.05.03] 10:46:29.877 [68051195] Delivery finished for at 10:46:29 AM [id:68051195]

This rule should delete the emails.

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

3 Replies

Reply to Thread

Sébastien Riccio Replied

5/6/2023 at 9:22 PM

Marked As Resolution

Hello,

According to your log, I'm suspecting that you also have declared these domains in "Blocked senders" here:

and that your action defined for blocked senders is to Move them to Junk Folder.

I imagine that the "Blocked senders" logic comes into action before the custom filters that you are showing in your screenshot and therefore as there is a match for the sender e-mail/domain in the "Blocked sender" it will never reach your filters that should drop the mail.

This is only speculations but it might worth a try to take a look at it.

Kind regards.

Sébastien Riccio System & Network Admin https://swisscenter.com