Blocked Emails doesn't really block them.
Problem reported by Barbara Renowden - 5/3/2023 at 12:14 PM
I have a client that has started getting a lot of spam lately from various domains.  Mostly they end up in junk; we are using the block sender.   I set up a rule to delete emails from these various domains; however, they are not getting deleted, just moved to junk.  

Below are my logs from today after putting in the delete rule yesterday.  I removed my user info and the from address, but as you can see the rule didn't work.  below is a copy of my rule, so not sure why it doesn't delete the email and instead delivers it to spam.  

[2023.05.03] 10:46:17.830 [68051195] Delivery started for     at 10:46:17 AM
[2023.05.03] 10:46:20.846 [68051195] Blocking sender    for   . Action: MoveToJunk 
[2023.05.03] 10:46:23.862 [68051195] Added to SpamCheckQueue (0 queued; 1/50 processing)
[2023.05.03] 10:46:23.862 [68051195] [SpamCheckQueue] Begin Processing.
[2023.05.03] 10:46:23.862 [68051195] Blocked Sender Checks started.
[2023.05.03] 10:46:23.862 [68051195] Blocked Sender Checks completed.
[2023.05.03] 10:46:23.862 [68051195] Removed from SpamCheckQueue (0 queued or processing)
[2023.05.03] 10:46:26.862 [68051195] Added to LocalDeliveryQueue (0 queued; 1/50 processing)
[2023.05.03] 10:46:26.862 [68051195] [LocalDeliveryQueue] Begin Processing.
[2023.05.03] 10:46:26.862 [68051195] Blocking sender     for    . Action: MoveToJunk 
[2023.05.03] 10:46:26.862 [68051195] Starting local delivery to    
[2023.05.03] 10:46:26.862 [68051195] Process delivery status notification step from local recipient success. Recipient: [.  ], Notify: [], Delivered: [True], Forwarded: [False], Deleted: False
[2023.05.03] 10:46:26.862 [68051195] Delivery for.   to   has completed (Delivered to Junk Email) Filter: None
[2023.05.03] 10:46:26.862 [68051195] End delivery to     (MessageID: <.  >)
[2023.05.03] 10:46:26.862 [68051195] Removed from LocalDeliveryQueue (0 queued or processing)
[2023.05.03] 10:46:29.877 [68051195] Removing Spool message: Killed: False, Failed: False, Finished: True
[2023.05.03] 10:46:29.877 [68051195] Delivery finished for     at 10:46:29 AM    [id:68051195]

This rule should delete the emails.

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

3 Replies

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Sébastien Riccio Replied
Marked As Resolution

According to your log, I'm suspecting that you also have declared these domains in "Blocked senders" here:

and that your action defined for blocked senders is to Move them to Junk Folder.

I imagine that the "Blocked senders" logic comes into action before the custom filters that you are showing in your screenshot and therefore as there is a match for the sender e-mail/domain in the "Blocked sender" it will never reach your filters that should drop the mail.

This is only speculations but it might worth a try to take a look at it.

Kind regards.

Sébastien Riccio System & Network Admin https://swisscenter.com
Barbara Renowden Replied
Thank you so much.  This helped. 
Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com
Sébastien Riccio Replied

Glad it helped finding the issue.

Kind regards
Sébastien Riccio System & Network Admin https://swisscenter.com

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