[SOLVED IN 8524] SM 8510 and 8517: Issues with autoresponder/Out Of office in Outlook MAPI

Problem reported by Gabriele Maoret - SERSIS - 4/28/2023 at 5:01 AM

Resolved

We have an issue with autoresponder/Out Of office in Outlook MAPI in SM 8510.

If we try to setup an autoresponder in an Outlook MAPI account, we receive this error:

(NOTE: we use ITALIAN version of Outlook, as you can see above...)

Confirmed with 3 accounts in several different PCs with Outlook 2019 and Outlook 365.

In the "old" SmarterMail 8451 this was working fine

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

7 Replies

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Michael Replied

4/28/2023 at 4:27 PM

Seeing same. Opened a ticket on it this morning. Multiple users.

Gabriele Maoret - SERSIS Replied

4/29/2023 at 2:02 AM

UPDATED: also 8517 has same issue

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)