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[SOLVED IN 8524] SM 8510 and 8517: Issues with autoresponder/Out Of office in Outlook MAPI
Problem reported by Gabriele Maoret - SERSIS - 4/28/2023 at 5:01 AM
Resolved
We have an issue  with autoresponder/Out Of office in Outlook MAPI in SM 8510.

If we try to setup an autoresponder in an Outlook MAPI account, we receive this error:




(NOTE: we use ITALIAN version of Outlook, as you can see above...)


Confirmed with 3 accounts in several different PCs with Outlook 2019 and Outlook 365.


In the "old" SmarterMail 8451 this was working fine


Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Michael Replied
Seeing same. Opened a ticket on it this morning. Multiple users. 
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Gabriele Maoret - SERSIS Replied
UPDATED: also 8517 has same issue
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Brian Bjerring-Jensen Replied
8510 I get this on MAPI accounts.

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Gabriele Maoret - SERSIS Replied
Hi Brian! That's exactly the issue.

The same is with 8517
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
3
Brian Bjerring-Jensen Replied
Why/how does things like this slip through QC??
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Kyle Kerst Replied
Employee Post
Hello everyone! We were able to reproduce this today as well and have escalated the issue to development for review.
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Gabriele Maoret - SERSIS Replied
Marked As Resolution
I can confirm that SmarterMail 8524 solves this issue
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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