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[SOLVED IN 8524] SM 8510 and 8517: Issues with autoresponder/Out Of office in Outlook MAPI
Problem reported by Gabriele Maoret - SERSIS - 4/28/2023 at 5:01 AM
Resolved
We have an issue  with autoresponder/Out Of office in Outlook MAPI in SM 8510.

If we try to setup an autoresponder in an Outlook MAPI account, we receive this error:




(NOTE: we use ITALIAN version of Outlook, as you can see above...)


Confirmed with 3 accounts in several different PCs with Outlook 2019 and Outlook 365.


In the "old" SmarterMail 8451 this was working fine


Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Michael Replied
Seeing same. Opened a ticket on it this morning. Multiple users. 
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Gabriele Maoret - SERSIS Replied
UPDATED: also 8517 has same issue
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Brian Bjerring-Jensen Replied
8510 I get this on MAPI accounts.

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Gabriele Maoret - SERSIS Replied
Hi Brian! That's exactly the issue.

The same is with 8517
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Brian Bjerring-Jensen Replied
Why/how does things like this slip through QC??
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Kyle Kerst Replied
Employee Post
Hello everyone! We were able to reproduce this today as well and have escalated the issue to development for review.
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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Gabriele Maoret - SERSIS Replied
Marked As Resolution
I can confirm that SmarterMail 8524 solves this issue
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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