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Unable to download email with digital signature, onlye MAPI Affected from version 8504
Problem reported by tecnico - 4/18/2023 at 3:10 AM
Submitted
Goodmorning


After the update to version 8504, we do not download email with a digital signature (they are the original email from the certified postal provider PEC). Webmail i can see them correctly, Outlook was configured with EAS working, only MAPI not Working.

Luca

6 Replies

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0
Gabriele Maoret - SERSIS Replied
Same issue here...
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
0
Kyle Kerst Replied
Employee Post
I'm sorry to hear you're seeing these sync issues on the new version! I'd like to get a ticket started so we can investigate further with you and we'll follow up here when we get to the bottom of it as well!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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tecnico Replied
i don't open a ticket, please solve the other issue just open!!!!!!!!!!
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tecnico Replied
I have install the new version, but the problem is not sovled.

6
echoDreamz Replied
Dude... just open a ticket... You want your issue resolved, help them help you and open a ticket.
1
Kyle Kerst Replied
Employee Post
I've gone ahead and started a ticket for you and we'll reach out as soon as possible to get more details from you. 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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