Unable to download email with digital signature, onlye MAPI Affected from version 8504

Problem reported by Skillworks - 4/18/2023 at 3:10 AM

Submitted

Goodmorning

After the update to version 8504, we do not download email with a digital signature (they are the original email from the certified postal provider PEC). Webmail i can see them correctly, Outlook was configured with EAS working, only MAPI not Working.

Luca

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Gabriele Maoret - SERSIS Replied

4/18/2023 at 7:06 AM

Same issue here...

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Kyle Kerst Replied

4/18/2023 at 8:29 AM

Employee Post

I'm sorry to hear you're seeing these sync issues on the new version! I'd like to get a ticket started so we can investigate further with you and we'll follow up here when we get to the bottom of it as well!

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Skillworks Replied

4/18/2023 at 8:36 AM

i don't open a ticket, please solve the other issue just open!!!!!!!!!!

Skillworks Replied

4/26/2023 at 11:41 PM

I have install the new version, but the problem is not sovled.

echoDreamz Replied

4/27/2023 at 11:00 AM

Dude... just open a ticket... You want your issue resolved, help them help you and open a ticket.

Kyle Kerst Replied

4/27/2023 at 11:43 AM

Employee Post

I've gone ahead and started a ticket for you and we'll reach out as soon as possible to get more details from you.

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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