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Connectivity Email Retrieval from .sbcglobal.net
Question asked by Barbara Renowden - 3/15/2023 at 1:25 PM
Unanswered
We have a client trying to get their email from sbcglobal.net through IMAP.  They have set the username and password properly, but it still doesn't let them in.  I know that for Yahoo mail, you have to set a key to allow POP or IMAP to pull the mail.  However, I haven't been able to find any information on how to get it for sbcglobal.net. Does anyone know how to get this to work?  Thank you.

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

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Kyle Kerst Replied
Employee Post
Hi Barbara! Do you see anything in the IMAP or IMAP Retrieval logs relating to that SBCGlobal.com account? If those logs are set to Detailed you should get a full session log that should help point us in the right direction. I don't recommend posting it here, but if there is an error in there that might help. Thanks Barbara!
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Barbara Renowden Replied
I have detailed logs, but there is nothing in the imap retrieval logs that show anything for sbcglobal.net
Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

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