Whatsapp or Messenger source for tickets
Question asked by Zsolt Kiss - 3/12/2023 at 3:01 AM
Unanswered
Hello Team, 
Do you plan to add more message sources option to the SmarterTrack? I mean creating a ticket form a whatsapp or facebook messenger message. It would be great to have the ability of receiving messages from these channel next to the email / phone call etc. 
Thanks for the answer in advance. 
Zsolt
Rami El-Zein Replied
Hello Zsolt, check PracticalRelay that offers email to WhatsApp. We use it to send WhatsApp messages to clients from any application that can only send emails. WhatsApp has a very high open rate.
Rami
Derek Curtis Replied
Employee Post
I believe he's looking for the reverse, Rami: Pulling WhatsApp messages into SmarterTrack. 
Derek Curtis CCO SmarterTools Inc. www.smartertools.com

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