Whitelist to bypass clam antivirus
Question asked by Vince - 3/8/2023 at 4:39 PM
For some reason clam antivirus is quarantining an attachment from a bank. I have verified that the file does not contain a virus. Is there anyway to create a bypass for that domain that is sending the files. I only see ip address.  Thank you for anyone that can help.

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Linda Pagillo Replied
Hi Vince!

As far as I know, there is no way to bypass ClamAV scanning in SmarterMail.

If you are seeing false-positives, you will need to report them directly to ClamAV using the form at the following link: https://www.clamav.net/reports/fp 

I hope this helps!
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
Kyle Kerst Replied
Employee Post
Linda is correct I believe! You can figure out which signature is being triggered on that message though, and whitelist that signature temporarily at least:

Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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