Whitelist to bypass clam antivirus

For some reason clam antivirus is quarantining an attachment from a bank. I have verified that the file does not contain a virus. Is there anyway to create a bypass for that domain that is sending the files. I only see ip address. Thank you for anyone that can help.

Linda Pagillo Replied

3/9/2023 at 11:23 AM

Hi Vince!

As far as I know, there is no way to bypass ClamAV scanning in SmarterMail.

If you are seeing false-positives, you will need to report them directly to ClamAV using the form at the following link: https://www.clamav.net/reports/fp

I hope this helps!

Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com

Authorized SmarterTools Reseller

Authorized Message Sniffer Reseller

Kyle Kerst Replied

3/9/2023 at 12:20 PM

Employee Post

Linda is correct I believe! You can figure out which signature is being triggered on that message though, and whitelist that signature temporarily at least:

https://blog.clamav.net/2016/11/whitelisting-signatures-for-clamav.html

Kyle Kerst

Technical Support Specialist

SmarterTools Inc.

(877) 357-6278

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