Can name and email be automatically populated in live chat?

Question asked by Administrative Account - 2/22/2023 at 9:23 PM

Unanswered

Is there a way to automatically populate the Display Name and Email Address using live chat? In my application, all users are authenticated and I've integrated live chat, but it seems redundant to ask them to provide this information when I could simply populate it. Is there a feature available for this purpose?

Administrative Account Replied

9/20/2023 at 10:40 AM

I would love to see this supported as well. I am doing something like the following to help with the experience in my app.

const inputElement = document.getElementById("st_field2ctrl3");
if (inputElement) {
    inputElement.value = "Bob Smith";
}

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