Have a customer who managed to corrupt their account from Outlook. It wiped out dozens of folders and their contents at both the Outlook and SmarterMail level (somehow thru the IMAP interface it appears). They were running a new Outlook side backup process that went belly up mid-way thru. They cancelled the process and the missing data was the result.
I find documentation online for SM 13.x - 15.x restoring an account, but nothing for modern versions.
Anyone have a step by step?
I can restore a file level backup of the account from a day prior to the damage they did, but need to know how to go about getting that integrated into their existing account, what files are needed... which SHOULD NOT be overwritten, etc.
Also does anything at the DOMAIN LEVEL need to be updated, or just the account itself?