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Include Headers when scrolling Preview Pane
Idea shared by kevind - 1/4/2023 at 5:31 PM
Under Consideration
Webmail Enhancement to view more of the message in the preview window:
Scroll the entire preview pane like Gmail and other web apps do.

Why? The preview window has separate rows for many header items, leaving a very small area for body of message, especially on laptops:
  • Subject
  • From
  • To
  • Unsubscribe bullet
  • Show Images bullet
  • Tracker privacy bullet
Currently, only the body of message, scrolls up/down. If we can include all the above items in the scroll window, this will provide much more functionality and ease-of-use, allowing the user to read more of the message without having to open it in a separate window.

Keep in mind that the Subject, From, and To is already visible in the list of messages in the middle column, so OK if it scrolls off in the preview pane. Thanks!
Bump for people to review, comment, and vote on this.
M
I agree. Implementing this change would align the webmail interface with the functionality of other popular email clients like Gmail, enhancing user satisfaction and productivity.
Mariah, thanks for the bump on this idea from 15 months ago!

Yes, this would be a valuable enhancement for SmarterMail's UI and could get more people to use webmail instead of a mail client which is more difficult to support. I'm surprised it only has 4 votes.

Kevin
Seems like many reports of problems with MAPI and other protocols.

So just bumping this idea to make webmail more powerful and reduce the need to install, support, and update clients.

Thanks.
Employee Replied
7/23/2024 at 11:47 AM
Employee Post
I like this idea Kevin, and I completely agree that it would simplify our support process by enhancing webmail usage. Thanks for continuing to bump its visibility!

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
Jorel & Curtis, thanks for the support!

One alternative idea to scrolling is to shorten the tall header:
Move the 3 bullets (Unsubscribe, Show images, Tracker) to buttons under the date or somewhere else. This would free up a lot of room to show more of the message body.
Jorel,
Can you add this to the product backlog and mark Under Consideration as I see other UI requests getting escalated:

Thanks!
Employee Replied
9/10/2024 at 1:44 PM
Employee Post
Kevin,

Absolutely!

Best regards,
Bump for 2025. Let's find ways to show more of the message in the preview window.  Simple step would be to add a icon or button to replace these 3 rows which take up space:
  • Unsubscribe message
  • Show Images message
  • Tracker privacy message
Small improvements in the web interface will convince people to use webmail instead of an email client, reducing costs and support.

Thanks.
Bump for 2026. I see people complaining about Outlook and other email clients, so improving webmail is the way to go. Let's organize the preview window to show more of the message.

Moving these 3 bullets (Unsubscribe, Show images, Tracker) to buttons under the date or somewhere else would free up a lot of space to show more of the message body.
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