Inline Images for Incoming Tickets

Question asked by Larry French - 12/29/2022 at 8:24 AM

Answered

When a user emails in a ticket and if they paste an image in the email, the image is then added as an attachment on the ticket. The image is not shown inline in the email. It only shows where the image was in the email in brackets like [cid:image001.png@ssdfsdf]

Is there a setting to enable for the images to be displayed in the email HTML?

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Zach Sylvester Replied

12/29/2022 at 10:06 AM

Employee Post

Hey Larry,

Thanks for reaching out regarding this question. If you click the three dots on the side of the ticket message you can click Show HTML. This will open a new window and show the inline images.

Please let me know if this helps.

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Kyle Kerst Replied

12/29/2022 at 10:15 AM

Employee Post Marked As Answer

Image and HTML content are stripped from ticket display in the Management Interface to provide a cohesive interface and provide security for the SmarterTrack server. The steps Zach outlined are the required approach to view the email in its original form. Alternatively you can also view the original message in an email client of your choice.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Larry French Replied

12/30/2022 at 9:24 AM

Thanks guys! This is what I was looking for!

Kyle Kerst Replied

1/4/2023 at 10:58 AM

Employee Post

You're very welcome Larry, happy to help!

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

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