Hello Mik,
The first thing we will wan to do is to make sure that the PO logs are set to detailed. If they are exception only it would not show this information.
Manage -> Troubleshooting -> Options [tab]
Here you can find the POP log and set to detailed ( save ) Now you should be getting some details on login attempts. Emails pulled down, the entire POP session.
There is one other place you can look for now that will have less details. You can search the Administrative logs for the IP address, This will show all login and connection attempts from that IP ( make sure this log is also set to detailed, if not adjust and wait for the issue to recur )
EDIT: We are currently reviewing and reworking the logging around this as well.
Hope this helps to start your review.
Thank you
Tony
Tony Scholz
System/Network Administrator
SmarterTools Inc.
www.smartertools.com