Does SmarterMail have the means to "Journal" (save all email off-site)?

Question asked by Steve Guluk - 9/15/2022 at 2:01 PM

Answered

I have a client that has paid for a backup service off-site.

They are asking to create a journaling rule that collects all of their domains email at

b4085084c89a07c87ea5013ba2a44171@84386.journal.archive.zixcentral.com

Apparently they are expecting incoming, outgoing as well as internal emails to be saved.

I've reviewed the Archiving feature and I do have the Enterprise version of SmarterMail.

Is it possible to offload email backups to an outside service?

10 Replies

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Zach Sylvester Replied

9/15/2022 at 8:06 PM

Employee Post Marked As Answer

Hey Steve,

Thanks for reaching out to the SmarterTools community. Where there is a will there is a way. Create these two rules for incoming and outgoing and set the add recipient to email b4085084c89a07c87ea5013ba2a44171@84386.journal.archive.zixcentral.com

When the email is sent, it looks like this for both parties.

Received: ; Thu, 15 Sep 2022 19:59:54 -0700
From: "test@example.com" <test@example.com>
To: "admin" <admin@example.com>
Subject: test
Date: Thu, 15 Sep 2022 19:59:53 -0700
Reply-To: test@example.com
Message-ID: <32a5ca8d3ff1494c950261e26c3b5730@example.com>
MIME-Version: 1.0
Content-Type: multipart/alternative; 
 boundary=9fcda6f05f024bd58148670314001157
X-SmarterMail-TotalSpamWeight: 0 (Authenticated)

This is a multipart message in MIME format.

--9fcda6f05f024bd58148670314001157
Content-Type: text/plain;
	charset="utf-8"
Content-Transfer-Encoding: quoted-printable

They wouldn't even be able to tell that their email was also sent to an archived email.

If you can't read the images right-click them and either save them or copy the URL and paste it into the URL bar in your browser to make them bigger.

Please let me know if this helps.

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Gabriele Maoret - SERSIS Replied

9/15/2022 at 11:43 PM

Hi ZACH!

A question: are this rules working even for INTERNAL mail (to and from internal users of the same SmarterMail server and domain) and if they are using MAPI / EWS / EAS protocols?

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Zach Sylvester Replied

9/16/2022 at 7:10 AM

Employee Post

Hello,

Thanks for the question. This system level event should work for all the protocols and for internal communications. That's how I got that header after all, I sent an inner domain email.

Please let me know if this answers your question.

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Gabriele Maoret - SERSIS Replied

9/16/2022 at 7:51 AM

THX Zach!

Steve Guluk Replied

9/16/2022 at 9:10 AM

Thanks Zach!
I created the 2 Events for the target domain and everything looks like it should achieve our goal perfectly.

Alain W. Replied

9/25/2024 at 7:28 AM

Hi there

When adding the incoming or outgoing mail event, the "To Domain" is prefilled and cannot be modified (or deleted).
All emails arriving on domain aliases (or sent from) are not archived that way.
Can this be fixed somehow?

Ray Burd Replied

9/25/2024 at 1:44 PM

Employee Post

Hello,

It sounds like you may be creating a domain level event, you should be able to change the To Domain if you create the event at the system level. You can create a system level event under Settings > Events.

Ray Burd System/Network Administrator SmarterTools Inc. www.smartertools.com

Tony Scholz Replied

9/25/2024 at 2:44 PM

Employee Post

Alain,

Another option would be to add a second option to the same event that covers the domain alias as well. This way it matches the domain alias and the primary domain as well.

Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

Alain W. Replied

9/25/2024 at 9:48 PM

Thanks Ray and Tony. Excactly what I was looking for!

Curtis Kropar www.HawaiianHope.org Replied

9/30/2024 at 7:40 PM

Steve,

I am curious, Is the purpose of the journal just to have a legal copy of everything (like open records requests for government) in case something gets deleted, or is this expected to be an archive they can do recovery from ?

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

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