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build 8251 - webmail not working on chrome incognito
Problem reported by Jim Rosemary - 8/15/2022 at 8:58 AM
Submitted
Webmail works fine in regular mode but if you switch to incognito mode, the following error occurs:
By logging in, you're accepting cookies for this site. Webmail is not compatible with private/incognito browsing

Is there a way to make webmail compatible with Chrome incognito browsing?
Jim Rosemary
New Tech Web, Inc.

4 Replies

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Kyle Kerst Replied
Employee Post
Hello Jim! Unfortunately the short answer to this is no. Browsers running in Guest/Incognito mode won't save session information and cookie data, and so the server has no way of keeping track of your authentication details and the like, and so this is problematic. With that being said, I don't have any trouble logging in to webmail via a guest session in Chrome on my laptop, so I am wondering if there might be something else going on here. Can you open your browser's Developer Tools/Console and let me know if you see any errors listed here when trying to log on?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Jim Rosemary Replied
Hello Kyle.
Here is a video screen grab of the Developer Tools/Console you requested:

Let me know if you need anything else.
Thanks!
Jim Rosemary
New Tech Web, Inc.
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Kyle Kerst Replied
Employee Post
Hey Jim! I don't see any obvious issues with the web interface itself in your video, but the console does point to your access/auth tokens being empty which is how we keep track of which user you are logged in with. When I log in under incognito mode I don't see these same errors/warnings so I think this might be specific to that Chrome install or the environment itself. Does this PC have any environmental controls on session storage like GPO policies that might alter the default behavior?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Jim Rosemary Replied
Hi Kyle.
NO GPO policies.  The only thing added to the Chrome browser are two extensions: PC Matic for security and LastPass for password management.  There are no other custom settings or environment variables.
Thanks!
Jim Rosemary
New Tech Web, Inc.

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