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newly create Alias email doesnt seem to work Aug 4th build
Problem reported by Marc Frega - 8/12/2022 at 6:37 AM
Submitted
Last night i created 11 email aliases for a user on one of my domains.   None of them would receive mail.  Can anyone tell me if they have similar behavior

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Gabriele Maoret - SERSIS Replied
I don't see this issue here
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
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Marc Frega Replied
thanks Gabriele
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Kyle Kerst Replied
Employee Post
Do you get a bounce message when you attempt to send email to them, or any kind of error in the logs that might hint at why you're not receiving mail in them?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Marc Frega Replied
No, nothing ever arrived. Existing aliases worked however.

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Kyle Kerst Replied
Employee Post
What do you see in the Delivery and SMTP logs if you search for the full alias address on the day you tested? You may want to obfuscate the email addresses before posting, I just need the error text :-)
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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