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newly create Alias email doesnt seem to work Aug 4th build
Problem reported by Marc Frega - 8/12/2022 at 6:37 AM
Submitted
Last night i created 11 email aliases for a user on one of my domains.   None of them would receive mail.  Can anyone tell me if they have similar behavior

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1
Gabriele Maoret - SERSIS Replied
8/12/2022 at 8:36 AM
I don't see this issue here
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Marc Frega Replied
8/12/2022 at 9:08 AM
thanks Gabriele
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Kyle Kerst Replied
8/15/2022 at 12:52 PM
Employee Post
Do you get a bounce message when you attempt to send email to them, or any kind of error in the logs that might hint at why you're not receiving mail in them?
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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Marc Frega Replied
8/15/2022 at 1:19 PM
No, nothing ever arrived. Existing aliases worked however.
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Kyle Kerst Replied
8/15/2022 at 2:51 PM
Employee Post
What do you see in the Delivery and SMTP logs if you search for the full alias address on the day you tested? You may want to obfuscate the email addresses before posting, I just need the error text :-)
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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