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Emails not downloading - POP / Office 365
Problem reported by Simon Abbott - 5/27/2022 at 7:44 AM
Being Fixed
Hi,

We've got SmarterTrack set up to download emails from an Office365 account. Overnight it stopped working and the pop log said "R Logon failure: unknown user name or bad password."

We tracked the problem down to Microsoft disabling POP3 Basic Authentication. According to their advisory, they were going to turn it back on again after 48 hours but provided instructions on how to re-enable it sooner. Although we've now got it back up and running, Microsoft have said that POP3 on Exchange Online will be permanently disabled on 1st October (it might be a different date for different tenants).

Admittedly, we're not on the very latest version of SmarterTrack (were on Build 8019 (Dec 15, 2021)), but I can't see anything in the release notes since then that might have prevented this issue occurring.

Is anyone else aware of this issue? Is there a fix or workaround being planned?

Thanks,
Simon

7 Replies

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Nathaniel Aylard Replied
in the same boat. Just happened to us last night. Curious what steps will be made this "modern" authentication requirement. 

Thanks
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Zach Sylvester Replied
Employee Post
Hello All, 

We are working on OAuth 2.0 But I dont have a timeframe for right now. We are planning to have it out before basic auth gets deprecated, however. So between now and October 1st is when you should expect to see this implemented. Please keep an eye on the release notes. For now, you can opt out of the basic auth depreciation and continue to use it. https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210  

Kind Regards, 

Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Roeland Buisman Replied
I have the same problem today. The last days it still worked fine, but since today we can't receive any emails from office365 accounts anymore. I really hope there will be a quick solution, as we can't do anything now..
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Tahir Replied
Those who are using Office 365 the Smarter Track will become useless if they do not provide patch before October.
We need a definite confirmation from Smarter Track team, else we have to look for other options.
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AnonymousButNotReally Replied
I agree with Tahir.  In our situation, we will literally have hundreds of hours of work to do between custom development and department/group build-out’s if we need to put in a new ticketing system.  It would be great to know ahead of time, otherwise we’re going to have to jump ship to mitigate downtime (and we’ve been a customer for 14 years).
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Artur Rzasa Replied
Just an FYI, here are the instructions on re-enabling Pop3 until the hard October 2022 deadline - Basic Authentication and Exchange Online – June 2021 Update - Microsoft Tech Community 
I had our Pop3 re-enabled within 15 minutes.

It's weird that they even disabled it as MS said they would only do that if it wasn't being used. But I guess they did it so users were aware of the impending changes.
I see Zach has responded, and I have an email from support at SmartTools to say they are working on Oauth2 and should be ready before October. Probably would have been good for SmarterTools to be aware of this change (its been announce 1-2yrs ago) and had something ready earlier.
--
Art
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Zach Sylvester Replied
Employee Post
Hey Guys, 

Just wanted to follow up. I just got word from development that Oauth should be in the next update for SmarterTrack. We are planning to do a release before the end of the month. It might get delayed a little bit longer than that if we run into any issues but I can say for sure that it will be out before Microsoft completely disables basic auth. 

Kind Regards, 

Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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