Reaching out again if anyone has this problem as well. the Smartertrack javascript widget has conflicts when implemented alongside other javascript libraries, below code does not work with the widget but with other code. if anyone has solved this please let me know.

<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script>;

<script type="text/javascript">

( function($) {

    // we can now rely on $ within the safety of our "bodyguard" function

    $(document).ready( function() { 

    var c = document.createElement('script');

      c.type = 'text/javascript'; c.async = true;

      c.src = "https://DOMAIN/ChatLink.ashx?id=chattab&config=1";;

      var s = document.getElementsByTagName('script')[0];

      s.parentNode.insertBefore(c,s);

   } );

} ) ( jQuery );

</script>

<div id="chattab"></div>