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Google has Blocked the Smarter Mail Migration app
Problem reported by ActorMike - 3/31/2022 at 1:43 PM
Known
The Gmail MailBox Migration does not work in Smartermail. It says the app is blocked.


This app is blocked

This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.

8 Replies

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1
Zach Sylvester Replied
Employee Post
Hello, 

Thanks for reaching out to the community. This is interesting I just tested this and it worked for me. Make sure that you're allowing less secure apps. 

Kind Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
ActorMike Replied
It looks like the error occurs when you try to import contacts or check anything other than the email. Yes, less secure app access was on. FYI that is ending soon though!

1
Andrew Barker Replied
Employee Post
This is a known issue. The Google API's used by SmarterMail for migration are considered secure by Google and require additional checks on their side in order to fully unlock access to them. You can check out this blog post for more details:


Due to these security restrictions, the API key used by SmarterMail is restricted to connecting to a limited number of accounts. Unfortunately, this is a lifetime restriction, so removing permissions from a connected account does not free up a spot for another account to connect.

The upcoming beta will include a way to work around this limitation.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
J Lee Replied
Even with allowing "Less Secure App turned On" and the statement that after May 30 2022 this will no longer be allowed, I'm setting being blocked from migration. Nice

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

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Paul Blank Replied
Another shameless plug, this time for a migration product (I get nothing for reporting this, have no financial interest in the product): I got tired of trying to get support from Bittitan while Microsoft changed the back-end rules, and needed to make appointments with Transend to try and get support. This is a breeze by comparison, support-wise. The pricing is super-attractive. And it works. So here goes...

I have successfully used EDBmails (edbmails.com) to migrate users between servers. Haven't used it with gmail but have used it for IMAP on SmarterMail and iMail mailboxes --> Microsoft 365. Really cheap per user and excellent 24x7 live chat support, which is free with the product. 

Definitely a bit of a learning curve but once in operation, it's been bulletproof in terms of what it migrates. Windows app, can be installed on multiple computers and run simultaneously. You pay per user. For example, 100 users is currently $200 ($2/ea.) - more per user when you buy fewer licenses - and can do as many full/incremental migrations as you like per user. Lifetime license for each user migrated, and free upgrades. Also migrates IMAP to pst files. 

You also get a good idea of progress during migration, something I've found lacking elsewhere.

Other migration types/products listed on their site.

BTW this is NOT a dig at SmarterMail, as all environments I've migrated have kept their on-premises server in a split-domain arrangement with Microsoft 365. Migrations were done in accordance with customer requirements for some users.


2
echoDreamz Replied
Never used edbmails.com, but imapsync (local app) has worked for us perfectly. We did one migration a few years ago with over 4000 accounts and it worked flawlessly, but it only does emails which can be a problem for some.
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ActorMike Replied
Just to clarify, the tool worked fine when we just imported emails and NOT emails + Contacts. It will not allow contacts to be imported.
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Paul Blank Replied
Migrating accounts to M365 is more "interesting" these days because of Microsoft tightening up security at the back-end, and, FAICT, constant changes back there as well. 

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