Can domain admin impersonate the user?

Question asked by Raj Patel - 2/28/2022 at 6:54 AM

Answered

Hello,

I as a domain admin, want to impersonate the users to access their calendar details. Can domain admin impersonate the user? Or do I have to use system (Or top) level admin credentials?

API I'm using: POST api/v1/settings/domain/impersonate-user/{email}

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Gabriele Maoret - SERSIS Replied

2/28/2022 at 9:53 AM

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Tony Scholz Replied

2/28/2022 at 1:07 PM

Employee Post Marked As Answer

Hello Raj,

Impersonation is limited to System level admins with this ability turned on. This is true for the API as well.

Please let me know if you have any more questions on this.

Thank you

Tony

Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

Raj Patel Replied

3/2/2022 at 6:00 AM

Hi Tony,

We are using free edition of SmarterMail for trials. It supports one domain with upto 10 mail boxes.

So, In this case do we have a system level admin?

We have one domain admin. We want to impersonate the users.

Zach Sylvester Replied

3/2/2022 at 8:32 AM

Employee Post

Hello Raj,

Thank you for your question. All SmarterMail servers have at least one system admin account. If you log in as the system admin you can go to Settings->administrators this area will show you all the system admin accounts. You can also change settings for administrators here.

If you're having issues logging into the system admin account you can reset the username and password using this guide.

https://portal.smartertools.com/kb/a2739/reset-administrator-username-and-password.aspx

I hope this helps.

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Jay Dubb Replied

3/3/2022 at 6:45 AM

Please see my feature request here for giving impersonation to domain-level admins, and up-vote (the up arrow in the header of that post) if you agree.

https://portal.smartertools.com/community/a94469/feature-request-impersonate-user-by-domain-admins-not-just-superuser.aspx

Eric Smith Replied

1/10/2023 at 10:52 AM

I really need this feature too. I need to allow domain-level admins to impersonate their users only.

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