Feature Request: Impersonate User by Domain Admins (not just superuser)
Idea shared by Jay Dubb - 11/4/2021 at 8:29 AM
We delegate Admin privileges to the local  I.T. manager for many of our customers.  They have the default ability to create users, aliases and lists.  We can also OPTIONALLY allow them to:

  • Create domain aliases
  • View passwords
  • Manage EAS licenses
  • Manage mailbox sizes

But there is NO option to grant the ability to impersonate users of the domain.  This frustrates admins when supporting their users.  To view a user mailbox for troubleshooting, the admin has to (1.) reveal the user's password; (2.) log out of their own admin session; then (3.) log in as the user.

If they need to flip back and forth between user and admin screens, they either have to use a different web browser, or constantly log on/off/on/off to switch between admin and user views.

REQUEST:  Give the superuser the option to delegate "Impersonate Users" to local domain admins.

Please UP-vote if you agree.

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Our team, in particular, keeps "impersonation" on the down low.  We do not openly advertise that even our team can do it. We think it makes users feel uneasy in 2021.

But when we have to, we impersonate.

Thank you,

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