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Email messages from Trusted Sender always sent directly to Junk Email
Problem reported by TonyCzar - 2/16/2022 at 2:47 PM
Resolved
As stated in the Title.  I don't know what else to try, and would appreciate advice.

5 Replies

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0
Zach Sylvester Replied
Employee Post
Hello, 

Thank you for reaching out to SmarterTools. My name is Zach I will be helping you with this question. 
Most likely what is happening here is that the sender is failing DKIM or SPF when this happens the trusted sender status is revoked. The reason for this is that if it fails those checks it could be someone impersonating that email. 
To get around this you could create a custom spam check at the system level that looks at the To: header for an email from that user then gives it a score of -99. 
Heres an example. 


Please let me know if you have any questions. 

Kind Regards, 

Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
TonyCzar Replied
Hi, Zack.  Thanks for your post.  Two followup requests:

1) The image you posted is too dark for me to read.  Would you please post a more readable version?

2) How can I arrange to be notified by email when someone responds to one of my posts?

Thanks,
Tony
0
Zach Sylvester Replied
Employee Post Marked As Resolution
Hello, 

Thanks for getting back to me. You should receive notifications for this post as you created it and should be subscribed. If not please create a ticket and we can take a deeper look into that for you. 
Here is a better image. You can create this rule by logging in as a system admin then going to Settings->Antispam->Spamchecks->new

Please let me know if this helps. 

Kind Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
TonyCzar Replied
Zach:  I forgot to thank you.  Thanks.
0
Zach Sylvester Replied
Employee Post
Hey Tony, 

It's no problem. I love to help. 

Have a great day. 😃

Kind Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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