URGENT: SmarterMail 8055 and Outlook MAPI (tested with Outllok 2016 and Outlook 365): Outlook does not warn the user that the sender has requested a read receipt
Problem reported by Gabriele Maoret - SERSIS - 2/11/2022 at 1:50 AM
Scenario: SmarterMail 8055 and Outlook MAPI client (actualli tested with Outllok 2016 and Outlook 365 latest MS Updates) - several customers are reporting it.

when an e-mail arrives whose sender has requested a read confirmation, the relative request is not displayed to the user by Outlook.

Tested myself and i can confirm it simply sending an e-mail to my accounts on the my Outlook 2016:
 - on my MS Exchange account (hosted by OVH) it works (the read confirmation POP-UP request is there)
 - on my SmarterMail account it doesn't work (no read confirmation POP-UP)

P.S.: ticket opened

4 Replies

Reply to Thread
Gabriele Maoret - SERSIS Replied
NOTE: this is a major issue, hope that you can solve it ASAP...
Gabriele Maoret - SERSIS Replied
This issue is confirmed by SmarterTools support.
They are working on a solution.
Stefano Replied
Let us know when you've the solution ;)
Andrea Free Replied
Employee Post
Hi all, 

I wanted to let you know that this will be resolved in the next major update of SmarterMail. We've made some big updates to the protocols, and this issue is is resolved with those changes. Please keep an eye on the SmarterMail Downloads page for new release updates.

Andrea Free
SmarterTools Inc.


Reply to Thread