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URGENT: SmarterMail 8055 and Outlook MAPI (tested with Outllok 2016 and Outlook 365): Outlook does not warn the user that the sender has requested a read receipt
Problem reported by Gabriele Maoret - SERSIS - 2/11/2022 at 1:50 AM
Being Fixed
Scenario: SmarterMail 8055 and Outlook MAPI client (actualli tested with Outllok 2016 and Outlook 365 latest MS Updates) - several customers are reporting it.

when an e-mail arrives whose sender has requested a read confirmation, the relative request is not displayed to the user by Outlook.

Tested myself and i can confirm it simply sending an e-mail to my accounts on the my Outlook 2016:
 - on my MS Exchange account (hosted by OVH) it works (the read confirmation POP-UP request is there)
 - on my SmarterMail account it doesn't work (no read confirmation POP-UP)


P.S.: ticket opened
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

13 Replies

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Gabriele Maoret - SERSIS Replied
NOTE: this is a major issue, hope that you can solve it ASAP...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Gabriele Maoret - SERSIS Replied
This issue is confirmed by SmarterTools support.
They are working on a solution.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Stefano Replied
Let us know when you've the solution ;)
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Employee Replied
Employee Post
Hi all, 

I wanted to let you know that this will be resolved in the next major update of SmarterMail. We've made some big updates to the protocols, and this issue is is resolved with those changes. Please keep an eye on the SmarterMail Downloads page for new release updates.
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Gabriele Maoret - SERSIS Replied
I would like to remind you that this problem IS NOT SOLVED (so please change the TAG to this post and put it as "KNOWN") ...

We have been waiting for a solution for more than 5 months now: the problem is BLOCKING and many customers are hammering at us with complaints!
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Ron Raley Replied
People still use email read receipts?
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Gabriele Maoret - SERSIS Replied
@Ron Raley : Yes, the majority of the people here in Italy use it...

I don't know how it works in other countries, but I also see FOR ME many international emails I get from our customers and partners use it ...


However this is a known feature to work in every mail system and MUST work in SmarterMail too!
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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echoDreamz Replied
I have that fully disabled in all email clients I use… never once in my life sent a read receipt. Odd that this feature is used today. 
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Gabriele Maoret - SERSIS Replied
Hi echoDreamz!

Sorry, but I think that the fact that YOU don't use it doesn't change the fact that a LOT of customers are using it and are complaining to us that it doesn't work ...

As this is an expected feature and it works flawlessly on ALL SmarterMail competitors (GMAIL, MS 365, Zimbra, MS Exchange, MailEnable, Kerio Connect just to name a few ...) then it needs to work with SmarterMail as well...


Otherwise in the features of SmarterMail must be added "does not support Outlook read receipt"


At the moment I am not aware that this is a deprecated function...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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echoDreamz Replied
I agree that it should be working, I was just stating that I dont know anyone (including myself) that uses this feature and didnt realize it was even being used.
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Gabriele Maoret - SERSIS Replied
Oh, ok.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Jay Dubb Replied
We absolutely have clients using read receipts, especially in cases where important or regulatory information is being sent, and verifying the user received it is a key element in preventing lawsuits or being dinged for compliance violations.  (healthcare, real estate, title companies, etc.)
 
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Gabriele Maoret - SERSIS Replied
THIS ISSUE IS NOT RESOLVED!!!!!

PLEASE TAG IT AS "KNOWN"
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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