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Team Workspace - Issues
Problem reported by YS Tech - 1/17/2022 at 10:31 AM
Known
Hi, I'm still having Workspace issues

1) Team workspace is not really usable in Safari browser on a Mac, it only shows your own camera, e.g.:

2) Using Safari, you also can't select screen to share so you end up with an infinity of the same screens shared, e.g.:


3) If using Chrome on an iMac, an iPad Pro and an iPhone, I can get video on the iMac (all 3 people), the iPad Pro (all 3 people), but the iPhone doesn't show any video, not even myself.

4) If using Chrome I can use the video conferencing and the person who setup the meeting can share their screen but if people are using iPads or iPhones they can't share their screens.

5) Chrome on iMac seems to work ok, Chrome on Windows seems to work ok (can share screen and video conference) BUT iPad or iPhone do not have the option of screen sharing and have multiple display issues, e.g.:
Top (iMac), Bottom left (Windows), bottom right (iPad Pro).


As you can see, the iMac is showing all cameras, the windows machine and the iPad only show 2 of 3 and they are a different 2 on each (their own camera and one other).

Quite a lot of people will be using their iPads and if they can't share screen or see everyone, then thats a big pain.

SmarterMail Enterprise
Build 8025

9 Replies

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Tim Uzzanti Replied
Employee Post
Sharing screens and such is limited by Safari and iOS... not by us.

In regards to random screens not showing, could be a variety of things.  If you want to open a support ticket, we will be happy to evaluate all your iOS, MacOS, Browser versions and see if you have an Antivirus or other security restrictions (devices or software) that could be interfering with it...

But, I did send this thread over to the QC team to take a picture just like you provided us and see what kind of results we get :)


Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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YS Tech Replied
Thanks Tim, I do use MS Teams and Zoom and other screen sharing software, which runs fine.
This may be because they are actual Apps and not browsers?
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Tim Uzzanti Replied
Employee Post
Microsoft Teams and Zoom are using a wide variety of services to provide and overall experience to their users. Their not using one software or technology.  

Because Safari was referenced in this thread, I wanted to also point out Microsoft Teams doesn't even allow Safari to be used due to how poor WebRTC is supported across the Apple ecosystem. It is important to keep in mind how well we do on Safari out of the box based on some of this info.

A way to improve how SmarterMail works out of the box is to use a STUN / TURN server with SmarterMail.  We even allow this to be configured at the Domain level so it can be something each Domain on a server can implement since they normal have a cost (for a service) or require additional software to be installed on a server.

If you explain the overall experience and level of service you are looking to provide, we will share what SmartrerMail can do and/or how you might be able to get there.

In the meantime, I still sent the conversation over to the QC team because (they had time) and I was curious to know what the overall experience is with the latest and greatest Safari's.  
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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YS Tech Replied
Hi Tim, sorry I didn't mean to offend, just trying to make sense of why other platforms we've used work and why yours doesn't under certain circumstances.

For my requirements though I'm trying to get things working for a Sailing Clubs and Class Associations, for committee meetings, etc. where people will more than likely be using iPad's for communication as well as desktops and phones, from Android, Windows, Mac OSX and IOS, these people are also of very varying knowledge of IT systems and age ranges from teenagers to people in their 90's!
So you can see my issue (and I can see yours!), and this was why I was initially testing the system to see what I get.

I know how different web browsers can be as I develop for as many as I can daily and its a nightmare.

It's just shame SM Team Workspace isn't truly multi-platform in this area (as many other "solutions" aren't, as you say Safari does cause issues), as I would have liked to be able to use this as a central area for everyone to communicate and store / share data. Everything else seems to work fine, and people can join for chats, its just the video side of things that seems to be the issue (I haven't tested audio because it was just me testing on different devices in the same room - feedback issues)

I'll have a look at STUN/TURN solutions.
Many thanks
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Kyle Kerst Replied
Employee Post
A HUGE piece of getting video conferencing working can be the STUN/TURN server setup as Tim pointed out, specially under iOS and MacOS testing due to the security constraints put in place by Apple on video/audio sharing. Having the right ports available (facilitated by STUN/TURN) and having a valid SSL (HTTPS without warnings) implementation in place are good starting points.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Andrea Free Replied
Employee Post
Hey there, 

I looked into this some, and here's my update.

1.) Team workspace is not really usable in Safari browser on a Mac, it only shows your own camera.
I wasn't able to replicate this issue. When using Team Workspaces Safari desktop, I can see video feeds from other browsers, and those browsers can see my Safari feed as well. (Note that you can't access a Team Workspace video in multiple Safari sessions. If I open an Incognito Safari window and access the same Team Workspace, it exits me from video on the original session.) 
Firefox view: 

Safari view: 

2.) Using Safari, you also can't select screen to share so you end up with an infinity of the same screens shared.
This is unfortunately a limitation of Safari. Because we could not add a screen selector with Safari, the sharing defaults to the monitor your browser window is on. If you're sharing your screen to other users, you'll simply need to cover the Safari window with what you wish to display. Other attendees will not see the infinity windows unless you do. If you have multiple monitors available, you can simply move your Safari browser window to a different monitor, and it will continue sharing the monitor you started on. 

3.)  If using Chrome on an iMac, an iPad Pro and an iPhone, I can get video on the iMac (all 3 people), the iPad Pro (all 3 people), but the iPhone doesn't show any video, not even myself.
5) Chrome on iMac seems to work ok, Chrome on Windows seems to work ok (can share screen and video conference) BUT iPad or iPhone do not have the option of screen sharing and have multiple display issues
I can replicate video issues on Chrome iOS and Chrome iPad. 

4) If using Chrome I can use the video conferencing and the person who setup the meeting can share their screen but if people are using iPads or iPhones they can't share their screens.
I can confirm that neither iOS nor iPad have options for screensharing. However, this is by design and is a restriction of the device. 

I will get the Chrome issues escalated to the development team so they can look into it. 

Andrea Free
SmarterTools Inc.
877-357-6278

www.smartertools.com

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YS Tech Replied
Thanks everyone for your quick responses. Very helpful as usual.
Andrea, were your Safari tests done on a windows machine or a Mac, just wondering if the Safari issue is just with Mac/Safari and not Windows/safari ?
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echoDreamz Replied
Since when is there Safari for Windows? I thought that died a decade ago… let alone Safari v5 supporting WebRTC. 
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YS Tech Replied
lol, it shows how much I use Windows, sorry, wasn't aware that there wasn't Safari for Windows now!

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