Using SetTicketProperties to change the DateDeletedUTC

Question asked by Heidi Ridgway - 12/8/2021 at 2:41 AM

Unanswered

I am working on a process to clear out some old tickets from our system, I can set the tickets I want to deleted, but we would rather not wait 90 days for them to be purged. I am trying to use the SetTicketProperties to update the DateDeletedUTC, it returns true but the data isn't updated. Any suggestions?

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Kyle Kerst Replied

12/8/2021 at 1:35 PM

Employee Post

Hello Heidi! We believe this should be working, so recommend submitting a ticket so we can look at it with you. In the meantime, I would verify the formatting of the request to ensure it matches existing values.

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

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