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Domain signatures - Image are not showing
Problem reported by Dirk - 11/10/2021 at 12:51 AM
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Kyle Kerst Replied
Employee Post
Hello Dirk, I'm sorry to hear you're having issues with domain signature images. One thing that can cause issues here is the permissions on our uploads directories. To check this please verify the following criteria are met: 

- Ensure the SmarterMail/SmarterTrack application pool in IIS has been configured to use the network service account within the Advanced Settings. 

- Ensure the C:\Program Files (x86)\SmarterTools\SmarterX\MRS folder has been configured to allow the Network Service account in Windows Full Control over it and its subfolders/contents. 

Please give that a shot, then reattach those signature images, then test this one more time and let me know your results. I hope this helps! Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Kyle Kerst Replied
Employee Post
Hey Dirk, hope you're having a great day! I just wanted to ping you to see if you were able to confirm those permissions are in place? If you continue to have trouble with this I recommend submitting a ticket so we can take a look. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Dirk Replied
Sorry Kyle I never saw the reply. 

Yes, those requirements are all met. Server upgraded last night to the latest 21 Dec build, issue remains. Domain signatures are not working, images are not showing. (The images do show in the signature editor.)
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Emily Ward Replied
Employee Post
Hi Dirk, 

How are you adding the image to the signature? Did you paste the image in the editor? Or do you do one of the following methods:

  • Add an image to your Profile -- Do this by going into your Profile, and clicking on the image box next to your display name. You can upload an image -- a logo, a headshot, etc. -- and then use that image as part of your signature using the #ContactPicture# variable.
  • Edit the HTML to insert an image -- The HTML editor gives you the ability to edit the HTML code that's generated when you create a signature. You do this by first cliking the + sign to expand all of the HTML editor tools, then clicking on the "View Code" button, which is a sheet of paper with these symbols on it: <>. Once you see the HTML for your image, you simply edit it to add an <img src=""> that points to the location of the image. (E.g., https://www.smartertools.com/images/email/temp_2010/twitter_icon.png) The image can be hosted on your website or via a third-party image hosting service such as Imgur.
  • Use a third-party service -- This is a bit of a different approach, but there are services out there that allow you to create very intricate and dynamic email signatures. These signatures, then, can be added using the HTML editor or even added as signatures in email clients. There is some debate about the efficiency, much less the necessity, of doing this, but the services are out there and they are an option for you.

Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Dirk Replied
I am not sure that you understood the question, I am referring to domain signatures via domain admin. I have tried copy/paste and external, also via source. 

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