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Domain signatures - Image are not showing
Problem reported by Dirk Erasmus - 11/10/2021 at 12:51 AM
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Kyle Kerst Replied
Employee Post
Hello Dirk, I'm sorry to hear you're having issues with domain signature images. One thing that can cause issues here is the permissions on our uploads directories. To check this please verify the following criteria are met: 

- Ensure the SmarterMail/SmarterTrack application pool in IIS has been configured to use the network service account within the Advanced Settings. 

- Ensure the C:\Program Files (x86)\SmarterTools\SmarterX\MRS folder has been configured to allow the Network Service account in Windows Full Control over it and its subfolders/contents. 

Please give that a shot, then reattach those signature images, then test this one more time and let me know your results. I hope this helps! Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Kyle Kerst Replied
Employee Post
Hey Dirk, hope you're having a great day! I just wanted to ping you to see if you were able to confirm those permissions are in place? If you continue to have trouble with this I recommend submitting a ticket so we can take a look. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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