Feature Request: Need Personal Mail Groups (no admin involvement)
Idea shared by Jay Dubb - 11/4/2021 at 8:18 AM
We've had many requests for users to create their own personal email lists in webmail.  Many clients are using Webmail now (instead of Outlook) but are frustrated by the lack of ability to create mailing lists for their own small workgroups.  The admin has to do it, and we've heard from admins who hate the extra work for something that SHOULD be available to users.

Exchange OWA supports users creating their own personal distribution groups/lists, as do many competing mail providers we directly know of.  SmarterMail lacks it.

Please UP-vote this feature request if you agree.

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+ 1

We have customers camplaining about that
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
We've had complaints in the past, but it's now at the forefront.  We've moving in a large company now whose employees work in various small and ad hoc groups, and the sudden loss of personal group lists has produced vigorous protests because most of them only use Webmail.

This, and the lack of domain admins not being able to impersonate users-- a feature their I.T. team had at prior host, but lost coming to us.  I put this feature request into another thread, looking for up-votes.  https://portal.smartertools.com/community/a94469/feature-request-impersonate-user-by-domain-admins-not-just-superuser.aspx


Employee Replied
Employee Post
Hi Jay,

End users can create multiple contact lists or use categories to create their own email lists. They can then view the different contact groups by either category or contact folder, select all in the list, and send an email. Or they can compose a new email message, click on the address list icon (next to the "To" field), select the contact list they want to send to and either Select All or specific contacts.

Unless the users also want a subscribe/unsubscribe feature, this may be what they are looking for.  
Hi Emily,

I see the option to create folders and categories, but how does one actually CREATE a personal group?  Example, there are over 1,200 entries in the Global Address List.  If I wanted to select 15 users from the GAL who are part of my team and create a list containing those 15 users (say I want to call it JaysTeam so that I can send mail to JaysTeam@domain.com and those 15 users receive it) what is the process?  I can hit the Select button and highlight them all in the GAL (after a LOT of scrolling through a huge list to find them) but there is no option to create a list from that selection.  I can only send an email, send vCards, or do an export to vCard or CSV.

Still not seeing a way for a user-level account to create their own mailing lists in webmail.

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