Daylight Saving Time problem (DST)

Problem reported by Duarte - 11/4/2021 at 6:20 AM

Resolved

Hi,

SM has already requested more information. While they don't respond, I'm testing the workaroung indicated below in another post.

Since Daylight Saving Time ended on October 31st, Outlook users have problems.
Time is wrong in the message list grid, but correct in the message display.

This only happens with internal messages sent from SM servers, if the message comes from Gmail or another provider the time is correct.

We are using the latest build and we are in the London and Lisbon time zone. Server and computer client time are correct.

These are the dates present in the headers of the received message.
Received: ; Thu, 4 Nov 2021 12:50:17 +0100
Date: Thu, 4 Nov 2021 12:50:18 -0000

10 Replies

Reply to Thread

Ale Replied

11/4/2021 at 7:09 AM

Hello,

I'm experiencing the same issue on several customers using Outlook (various versions) and SM.

SM build 100.0.7957.24848, all clients time are correct.

Liam Dwyer Replied

11/4/2021 at 12:31 PM

This was a problem last year as well...

https://portal.smartertools.com/community/a93697/daylight-savings-issue.aspx

Our time hasn't changed yet so I'm not sure if it is an issue again yet or not.

Duarte Replied

11/5/2021 at 5:56 AM

Workaround you can test:
1. Uncheck "Automatically adjust clock for Daylight Saving Time" in windows server 2012 (or "Adjust for daylight saving time automatically" in 2016/2019)
2. Restart SmarterMail service

These are the NEW dates present in the headers of the received message:
Received: ; Fri, 5 Nov 2021 12:40:21 +0000
Date: Fri, 5 Nov 2021 12:40:22 -0000

Stefano Replied

11/5/2021 at 9:16 AM

I've had the same problem

Rebooting the server has solved it.

I've already open a ticket [090-291527C3-0B04] for reporting it.

Stefano Replied

11/9/2021 at 12:46 AM

Hello, I've received this reply to my ticket

Hello,
I was able to reproduce this issue. It looks like it's caused by Daylight savings.
Example When PST switches to PDT it is not just changing time but changing timezones.
It looks like this is currently a bug. I have gone ahead and reported it as such.

My server is OK until the next change, I hope they would solve it sooner 😅