5
Daylight Saving Time problem (DST)
Problem reported by Duarte - 11/4/2021 at 6:20 AM
Being Fixed
Hi,

SM has already requested more information. While they don't respond, I'm testing the workaroung indicated below in another post. 
 
Since Daylight Saving Time ended on October 31st, Outlook users have problems.
Time is wrong in the message list grid, but correct in the message display.
 
This only happens with internal messages sent from SM servers, if the message comes from Gmail or another provider the time is correct.
 
We are using the latest build and we are in the London and Lisbon time zone. Server and computer client time are correct.
 
These are the dates present in the headers of the received message.
Received: ; Thu, 4 Nov 2021 12:50:17 +0100
Date: Thu, 4 Nov 2021 12:50:18 -0000

6 Replies

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0
Ale Replied
Hello,
I'm experiencing the same issue on several customers using Outlook (various versions) and SM.
SM build 100.0.7957.24848, all clients time are correct.
0
Liam Dwyer Replied
This was a problem last year as well...

Our time hasn't changed yet so I'm not sure if it is an issue again yet or not.

0
Duarte Replied
Workaround you can test:
1. Uncheck "Automatically adjust clock for Daylight Saving Time" in windows server 2012 (or "Adjust for daylight saving time automatically" in 2016/2019)
2. Restart SmarterMail service

These are the NEW dates present in the headers of the received message:
Received: ; Fri, 5 Nov 2021 12:40:21 +0000
Date: Fri, 5 Nov 2021 12:40:22 -0000
1
Stefano Replied
I've had the same problem
Rebooting the server has solved it.
I've already open a ticket [090-291527C3-0B04] for reporting it.
0
Stefano Replied
Hello, I've received this reply to my ticket

Hello,
I was able to reproduce this issue. It looks like it's caused by Daylight savings.
Example When PST switches to PDT it is not just changing time but changing timezones.
It looks like this is currently a bug. I have gone ahead and reported it as such.
My server is OK until the next change, I hope they would solve it sooner 😅
1
Zach Sylvester Replied
Employee Post
Hey Guys, 

Just wanted to follow up. We are currently working on fixing this issue. I will post updates here as they come. 

Best Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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