message retrieval pop automatic

Problem reported by Richard Frank - 11/2/2021 at 3:04 AM

Resolved

hello,

What should I check to find out why pop retrieval only works manually but as soon as I set it to automatic it doesn't check the ext. pop box to retrieve messages

3 Replies

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Kyle Kerst Replied

11/2/2021 at 1:33 PM

Employee Post

Hello Richard. From Manage>Troubleshooting>Options you can increase the POP Retrieval logs to Detailed, then re-test and check the results from Manage>Troubleshooting>View Logs by selecting the POP Retrieval log category. I hope this helps :-)

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

Richard Frank Replied

11/3/2021 at 4:17 AM

Marked As Resolution

Oh my, silly me.

The pop retrieval log was empty after changing log level to detailed.
Then I checked the Pop retrieval service which was stopped.. I had no customer using this service... 'till know.

Thanks for your response Kyle. I trust it will work from now on.

Kyle Kerst Replied

11/3/2021 at 6:20 AM

Employee Post

You're very welcome Richard, happy to help out! Have a good one!

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

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