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KB Article: This content is blocked. Contact the site owner to fix the issue.
Question asked by Shannon Yates - 10/13/2021 at 9:28 AM
Unanswered
My user is an administrator and she is within the KB article section.  When she clicks on the below link:
they receive the following screen:

Is there a setting that I can change to make the link visible to the user? Or, will they just need to use Ctrl + click on the link to open the KB article in another tab?

Thank you,
Shannon Yates
 Help Desk
  Confidence, Trust, Leadership. Traditions since 1923
 
12487 Plaza Drive  |  Cleveland, Ohio  44130-1084

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Kyle Kerst Replied
Employee Post
I believe this may be our Content Security Policy blocking access to the link within our frames, due to the difference in hostname. Can I have you submit a ticket on this so we can work on getting this replicated in-house? There may be something development can implement to have these handled a little differently. Thanks!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Shannon Yates Replied
I have created a ticket.  Thank you Kyle.
Thank you,
Shannon Yates
 Help Desk
  Confidence, Trust, Leadership. Traditions since 1923
 
12487 Plaza Drive  |  Cleveland, Ohio  44130-1084
0
Kyle Kerst Replied
Employee Post
Thanks Shannon! Just following up here so anyone else searching can see the update as well. This error does look to be working as expected right now, and I'm going to meet with development to see what can be done to smooth out this behavior. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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