Password reset link not displayed portal with version 7803?
Question asked by Steven P - 7/23/2021 at 7:19 PM
I am having this issue where there is no option to reset the password is displayed in the portal for an unauthenticated user.

Under Security -> Options I have enabled the password reset option.

Am I missing something or is this a known issue?

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Andrea Free Replied
Employee Post Marked As Answer
Hi Steven, 

Can you please check out these settings as well? 
  • Please ensure you have an SMTP account configured for the brand.
  • Enable the setting found at Brands > Permissions > Users can change password.
  • Enable the setting found at Brands > Portal > Enable login form. 

Andrea Free
SmarterTools Inc.


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